Booking Policy: A non-refundable deposit of $250 CAD is required to secure your Sisterlocks™ installation appointment. This deposit will be applied towards your total installation cost.
Cancellation Policy: Cancellations must be made at least 48 hours in advance. If notice is not provided, the session will be forfeited, and a new deposit will be required for rebooking.
Late Policy: Clients arriving more than 15 minutes late may need to reschedule. Please arrive on time to ensure we complete your service as scheduled. Please advise if running late.
Maintenance Policy: Retightening appointments should be scheduled every 4–6 weeks. Delayed maintenance will incur additional charges .
Refund Policy: As Sisterlocks™ is a time-intensive and customized service, all payments are final, and refunds are not provided once a service has been delivered.
Additional Guest Policy: No additional guests unless they are receiving a service.